CED: Business Retention and Expansion
Texas Friendly Hospitality Program - Instructor Training
Description: Texas Friendly Hospitality Program focuses on creating an environment consisting of people that foster the best possible customer service skills. We provide training workshops for those who are interested in being able to pass along the most up to date customer service skills to those around them in their jobs and communities. We are here to show leaders how to empower their employees, retain loyal customers, provide an edge for your business or community, and to improve both external and internal customer service. Through this program you will be given the knowledge and framework to host your own customer service workshops with the opportunity to teach others how to provide continuous and improved customer satisfaction. In turn, these workshops will help to provide repeat business, customer loyalty, and positive and empowered employees.
Target Audience: Everyone benefits from great internal and external customer service. This program is ideal for Texas AgriLife Extension Agents, City & County Government employees, Chambers of Commerce, Convention and Visitors Bureau, Community Leaders, Main Street Directors, City Parks Department Personnel, and anyone who wants to be able to identify their customers’ wants and needs, and to provide them with consistent, personalized, and amazing service.
Length: Typically, this is a two-part workshop consisting of two 4-hour sessions conducted over the course of two days. An "Update" workshop is offered as part of the training for current instructors seeking updated training materials and a review.
Cost: $200 per participant - This fee covers the cost of training and all resource materials. This cost does NOT include travel, lodging, or meals. For active instructors attending only the first day session the cost is $100 per participant for recurrent training and new materials.
Participants: Limited to 12 new trainers
Point of Contact:
Stephen Brueggerhoff, Extension Program Specialist I
E-mail: TexasFriendly(at)ag.tamu.edu
Phone: 979-845-0869
Fax: 979-845-0446